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Support
Welcome to our Support page!
Here, you’ll find everything you need to resolve your issues quickly and efficiently.
Browse our FAQs for common questions, access troubleshooting guides, or submit a support request to our team.
We’re committed to ensuring your experience is smooth and hassle-free.
If you haven’t found the answer you’re looking for, don’t hesitate to contact us directly.
Let’s work together to get things back on track!
FAQ
What is Moonlight Monitor?
Moonlight Monitor is a comprehensive website monitoring solution that provides real-time tracking of your website’s performance and availability. It alerts you immediately if there’s any downtime or performance issues to help you proactively maintain website uptime.
How does Moonlight Monitor work?
Moonlight Monitor works by continuously monitoring your web resources from various global locations. If it detects any downtime or performance issues, it sends instant alerts via your preferred method (email or Slack notifications).
How often does Moonlight Monitor check my website?
Moonlight Monitor your website 24/7, conducting regular checks to ensure it is always up and performing optimally.
What types of notifications can I receive from Moonlight Monitor?
Moonlight Monitor offers customizable alert methods. You can choose to receive notifications via email or Slack notifications.
Does Moonlight Monitor monitor multiple websites?
Yes, Moonlight Monitor can monitor multiple websites. The number of websites you can monitor depends on your chosen subscription plan.
Is my data safe with Moonlight Monitor?
Absolutely. We prioritize the security of your data. We employ advanced encryption methods and adhere to strict privacy policies to ensure that your data is safe and secure.
What if I need help or have technical issues with Moonlight Monitor?
Our dedicated support team is always available to assist you. You can reach out to us via the Support form on our website.
How can I get started with Moonlight Monitor?
To get started, simply sign up on our website, select your preferred subscription plan, and start monitoring your website’s performance right away. You can also start with a free trial to explore the features of Moonlight Monitor.
What is the pricing for Moonlight Monitor?
Moonlight Monitor offers different subscription plans to meet various needs. Details about our pricing can be found on our Pricing page.
Can Moonlight Monitor monitor websites from various global locations?
Yes, Moonlight Monitor operates from multiple server locations around the world, providing you with a comprehensive global perspective on your website’s performance and availability.
Can I upgrade or downgrade my subscription plan anytime?
Absolutely. You can upgrade or downgrade your subscription plan at any time to suit your changing needs. The changes will be effective from your next billing cycle.
Does Moonlight Monitor offer a free trial?
Yes, Moonlight Monitor offers a free trial for users who want to explore the platform before committing to a subscription. The details of the free trial period can be found on our Pricing page.
What happens if I exceed the limits of my current Moonlight Monitor plan?
If you exceed the limits of your current plan, you’ll be prompted to upgrade to a higher tier. We will not stop monitoring your websites even if you exceed your plan’s limits, but we encourage you to upgrade to enjoy the full benefits of our service.
